Creating Behavior Change in the Workplace (Part 1) — The Case of the Smelly Sheep
The Case of the Smelly Sheep. Traditional learning and development, with its focus on competency gaps and skill building, is too small a box to encompass the complexities of employee behavior and business performance. The skill gap methodology ("sheep cleaning") presupposes that there’s something missing in the brain of your employee and that once you have provided it, performance will improve. When it comes to the complex endeavor of changing behavior, this is a highly suspicious assumption. For lasting behavior change, you must partner with business leaders to "clean the pen" by removing environmental obstacles.